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Returns & Refunds

1. Application for Returns/Refunds

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Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”).

 

2. Application for the Return of an Item

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Buyer may only apply for the refund and/or return of the Item in the following circumstances:

  • The Item has not been received by Buyer;

  • The Item received is incomplete (missing quantity or accessories);

  • Seller has delivered an Item that does not match the agreed specification to Buyer;

  • The Item received has physical damage;

  • By way of private agreement with Seller and Seller must send his/her confirmation to Booksgalore confirming such agreement; 

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Buyer’s application must be submitted via the Booksgalore website.

Booksgalore will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.

In the event where Buyer has commenced legal action against Seller, Buyer may provide the formal notification from the appropriate authority to Booksgalore to request Booksgalore to continue to hold the purchase monies until a formal determination is available. Booksgalore will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.

 

3. Rights of Seller

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When Booksgalore receives an application from Buyer for the return of the Item and/or refund, Booksgalore will notify Seller in writing. Seller may respond to Buyer’s application according to the steps provided by Booksgalore in the written notification. Seller must respond within the time-frame stipulated in the written notification (the “Stipulated Period”). Should Booksgalore not hear from Seller within the Stipulated Period, Booksgalore will assume that Seller has no response to Buyer’s application and will proceed to assess Buyer’s application without further notice to Seller.

Booksgalore will review each Seller’s response on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application may be successful against the circumstances stated by Seller.

 

4. Condition of Returning Item

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To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.

 

5. Liability of Return Shipping Fee

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i) In the scenario of an unforeseen error from the seller's end (i.e - damaged, faulty or wrong Item delivered to the buyer), the seller will bear buyer's return shipping fee.

 

6. Refunds

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Buyer will only be refunded after Booksgalore has received the confirmation from Seller that Seller has received the returned Item. In the event where Booksgalore does not hear from Seller within a specified time, Booksgalore will be at liberty to refund the applicable sum to Buyer without further notice to Seller. The refund will be made to Buyer’s credit/debit card or designated bank account, whichever is applicable.

 

7. Communication Between Buyer and Seller

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Booksgalore encourages Users to communicate with each other in the event where problem arises in a transaction. As Booksgalore is a platform for Users to conduct trading, Buyer should contact Seller directly for any issue relating to the Item purchased.

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